Maureen Collins
Author
Publisher
Penguin Random House South Africa
Pub. Date
2010
Language
English
Formats
Description
The quality of our relationships, both at work and in other areas of our lives, is defined by the quality of our conversations. Every manager knows what difficult conversations feel like: with employees who consistently underperform, with senior managers who give destructive feedback, or with toxic colleagues whose behaviour poisons the workplace. They also know that when they delay or avoid these conversations, allowing frustration and anger to
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